SHIPPING POLICY
Last updated: January 20, 2026
This Shipping Policy applies only to purchases made directly through our official website (natlis.com). Purchases made through third-party retailers or marketplaces (such as Amazon) are subject to the shipping policies of those platforms.
Processing Times
- Orders are typically processed within 1–2 business days (excluding weekends and holidays).
- During peak periods, processing may take longer. If there is a significant delay, we will notify you by email.
Pre-Orders
- Pre-order items are charged at checkout and reserved for you in our next available shipment.
- Estimated ship dates will be displayed on the product page at the time of purchase (e.g., "Ships starting Jan 30²").
- All dates are estimates and may shift due to production or fulfillment timelines. If there are changes, we will notify you by email.
- Pre-orders are fulfilled in the order they are received. If your order contains both in-stock and pre-order items, they may ship separately.
- You may request a cancellation and full refund of your pre-order any time before it ships. Once shipped, pre-orders are covered by our standard Returns & Refunds Policy.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary based on destination and selected shipping method. Estimated delivery windows will be shown at checkout.
- Delivery delays can occasionally occur due to weather, customs inspections, or carrier disruptions.
- During holiday seasons or promotional events, delivery times may be longer than usual due to carrier volume.
Shipment Confirmation & Tracking
- Once your order has shipped, you will receive an email confirmation with tracking information.
- Tracking updates depend on the carrier and may take 24–48 hours to appear after shipment.
International Shipping
- We ship to select countries. Availability will be shown at checkout.
- International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in product or shipping costs.
- Customs policies vary widely. Please check with your local customs office for more information before ordering.
- Natlis is not responsible for delays, holds, or confiscation of packages by customs authorities. Customers are responsible for ensuring that products ordered comply with local laws and regulations.
Damages & Lost Packages
- If your order arrives damaged or incorrect, we will make it right in accordance with our Returns & Refunds Policy. Please contact us within 30 days of delivery with photos of the issue.
- If your package is lost in transit or never delivered, please contact the carrier to file a claim and notify us. While Natlis is not responsible for carrier errors, we will assist you in working with the carrier and may provide support on a case-by-case basis.
Split Shipments
If your order includes multiple items, they may ship separately depending on availability and warehouse location. You will receive separate tracking information if this occurs.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Natlis is not responsible for orders delayed or undelivered due to incorrect or incomplete addresses. If a package is returned to us for this reason, the customer may be responsible for additional shipping charges to resend the order.
Refused or Unclaimed Deliveries
If a shipment is refused by the customer or returned to us due to failure to pay duties, taxes, or collect from customs, Natlis may deduct applicable shipping and handling costs from any refund issued. In some cases, refunds may not be possible if the package cannot be returned to us in resalable condition.
Restrictions
- We cannot ship to P.O. boxes, APO/FPO/DPO addresses, or certain countries due to carrier limitations or legal restrictions.
- Any such restrictions will be displayed at checkout.
Questions or Support
If you have any questions about this policy or need assistance, please contact us at:
Or, email us directly at:
Business Address
Natlis LLC
254 Chapman Rd Ste 208
Newark, DE 19702
United States
Please do not ship product returns to this address. If a return is required, our support team will provide the appropriate return instructions and address.